Refund and Returns Policy

Thank you for purchasing tickets through our platform. We strive to provide exceptional event experiences and transparent customer service. Please review the following Refund & Return Policy, which applies to all ticket purchases made through our website.

1. All Ticket Sales Are Final

All ticket purchases are considered final unless otherwise stated in this policy. Once a ticket has been purchased, it cannot be returned, exchanged, or refunded except under the specific conditions outlined below.

2. Refund Requests

Refunds may be considered only in limited circumstances, such as:

  • Event cancellation

  • Event postponement

  • Significant change to the event lineup, venue, or timing (as determined at our discretion)

All refund requests must be submitted for approval at least 5 days prior to the event.
Any request submitted after this deadline will not be eligible for review or approval.

Refund requests must include order details and a clear explanation for the request.

3. Event Cancellations & Postponements

If an event is officially canceled, customers will be notified via email with options for a refund or alternative arrangements, depending on the event organizer’s policies.

If an event is postponed, tickets will automatically transfer to the new date. Refund eligibility for postponed events will depend on the event organizer’s guidelines.

4. Non‑Refundable Purchases

The following purchases are strictly non-refundable:

  • Service fees

  • Processing fees

  • Delivery or transaction fees

  • Upgraded access passes, VIP add-ons, or special experience packages (unless the entire event is canceled)

5. Raffles, Auctions & Contest Transactions

All sales from raffles, auctions, and contests during the event are final transactions.
No refunds, returns, or exchanges will be granted for these items under any circumstances.

6. Ticket Transfers

If ticket transfers are permitted for your event, all transfers are the responsibility of the ticket holder. Once transferred, the original ticket purchaser forfeits all rights to refunds or modifications unless otherwise communicated.

7. Fraud Prevention

We reserve the right to deny refund requests or access to events if fraudulent activity, chargeback abuse, or ticket misuse is suspected.

8. Contact Information

For all refund inquiries or assistance, please contact our support team at:
daniel.edwards310@gmail.com and dean.dhe@allstarfoundation.org

When reaching out, please include your full name, order number, event name, and the reason for your request. This will help us process your inquiry as quickly as possible.